Your Privacy Matters at slo12

This Privacy Policy describes how slo12 ("we", "us", "our"), the operator of the online betting and casino platform available at slo12.vu, collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player") who access, register with, or otherwise interact with our platform.

This Policy applies to all personal data collected through the slo12 website, mobile site, and any related applications, regardless of the device or location from which you access the platform. It applies to registered Players, prospective registrants who begin but do not complete the registration process, and individuals who contact our customer support team without holding an active account.

By registering a slo12 account or by continuing to use our platform after this Policy has been published or updated, you acknowledge that you have read, understood, and accepted the practices described herein. If you do not agree with any part of this Policy, you should cease using the platform and contact us to close your account and arrange the return of any available balance.

slo12 collects personal data from you directly when you register, use the platform, or communicate with us, and indirectly through automated technical means as you browse or interact with the site. The categories of data we collect are as follows:

We do not knowingly collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where required by applicable law for identity verification purposes and only to the minimum extent necessary.

slo12 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your consent or as otherwise permitted by applicable law.

• Account creation and management: To register your account, authenticate your identity, maintain your account settings, and process your requests.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment methods.
• Identity verification (KYC/AML): To verify your identity in compliance with anti-money-laundering obligations and to confirm that you meet the minimum age requirement of 21 years.
• Platform operation and improvement: To deliver betting markets, casino games, and all other platform features; to monitor platform performance; and to improve the user experience based on aggregated usage data.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gambling behaviour and intervene where patterns suggest problem gambling; to enforce self-exclusion, deposit limits, and cooling-off requests.
• Customer support: To respond to your enquiries, complaints, and account-related requests in a timely and accurate manner.
• Legal compliance: To comply with applicable legal and regulatory requirements, including responding to lawful requests from competent authorities.
• Marketing communications (consent-based only): To send you promotional offers, bonuses, and news about slo12, but only where you have provided explicit consent and only until that consent is withdrawn.

Every instance of personal data processing by slo12 is carried out on one of the following legal bases:

• Contract performance: Processing your identity data, contact data, and financial data is necessary to fulfil our contractual obligations to you as a registered player — specifically to provide account access, accept bets, and process payments.
• Legal obligation: We are required by applicable law to verify your identity, retain transaction records, and report certain activities to competent authorities. Processing for these purposes is mandatory and cannot be opted out of without closing your account.
• Legitimate interests: We process technical data and usage data on the basis of our legitimate interest in operating a secure, fair, and well-functioning platform, preventing fraud, and improving our services. We have assessed that these interests are not overridden by your rights and freedoms.
• Consent: Where we process your data for marketing communications or for optional analytics beyond what is required for platform operation, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

slo12 does not sell, rent, or trade your personal data. We may share your data with third parties only in the limited circumstances described below:

• Payment service providers: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, and others) solely to process your deposit and withdrawal transactions.
• Identity verification providers: We may share identity documents and personal details with licensed KYC and AML service providers to verify your age and identity as required under our compliance framework.
• Game providers: When you play games powered by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as a session token and your account reference) may be shared with that provider to deliver the game. These providers operate under their own strict data protection obligations.
• IT and security service providers: We may engage third-party providers to host our infrastructure, detect fraud, and monitor platform security. These providers act as data processors under our instruction and are contractually bound to protect your data.
• Legal and regulatory authorities: We will disclose personal data to competent legal authorities where we are required to do so by applicable law, court order, or lawful regulatory direction. We will notify you of such disclosures where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the slo12 business, your personal data may be transferred to the acquiring entity, provided that the acquiring entity agrees to process your data in accordance with a privacy policy no less protective than this one.

slo12 uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and analyse how our site is used. A cookie is a small text file stored on your device when you visit our website. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable you to log in, navigate between pages, and use core features such as the cashier. You cannot opt out of strictly necessary cookies without disabling the site.
• Functional cookies: These remember your preferences such as language, currency display, and game settings so that you do not need to re-enter them on each visit.
• Analytics cookies: We use aggregated, anonymised analytics data to understand how players use the platform — for example, which pages are visited most often and where players encounter difficulties. This helps us improve the user experience.
• Security cookies: These help us detect and prevent fraudulent logins, bot activity, and other suspicious behaviour by associating sessions with known trusted devices.

You can manage cookies through your browser settings. Disabling non-essential cookies will not prevent you from accessing the slo12 platform, though some features may not function as intended. Note that clearing cookies will log you out of your session and may reset stored preferences.

slo12 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and slo12 servers.
• Encryption of sensitive data fields at rest, including financial account references and identity document details.
• Role-based access controls ensuring that only authorised employees with a legitimate operational need can access personal data.
• Regular penetration testing and vulnerability assessments of the platform infrastructure.
• Multi-factor authentication requirements for internal administrative access to production systems.
• Incident response procedures including breach detection, containment, and notification protocols.

While slo12 implements these measures to a high standard, no system connected to the internet can guarantee absolute security. In the event of a personal data breach that poses a significant risk to your rights or freedoms, we will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

You are responsible for maintaining the security of your own account credentials. slo12 staff will never ask you for your password. If you suspect that your account has been compromised, contact our support team immediately at support at slo12.vu.

slo12 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Active account data: Retained for the duration of your account's active status and for a period of five (5) years following account closure, to comply with anti-money-laundering record-keeping obligations.
• Transaction records: Financial transaction data is retained for a minimum of five (5) years from the date of each transaction in compliance with applicable financial regulations.
• Identity verification documents: Retained for the duration of your account plus five (5) years following closure, as required for KYC/AML compliance.
• Customer support communications: Retained for three (3) years from the date of the last communication, after which they are securely archived or deleted.
• Marketing consent records: Retained for three (3) years from the date of consent or its withdrawal, to demonstrate compliance with consent-based marketing obligations.
• Technical and log data: Server logs and technical data are retained for up to twelve (12) months, after which they are purged or anonymised.

When data reaches the end of its retention period, slo12 will securely delete or irreversibly anonymise it. Where deletion is not immediately possible due to technical constraints (for example, data held in backup systems), the data will be isolated from further processing until deletion is carried out in the next scheduled purge cycle.

As a player on the slo12 platform, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at support at slo12.vu. We will respond to all valid requests within thirty (30) days, though complex requests may require up to an additional sixty (60) days with prior notice.

Please note that some rights are subject to limitations. For example, we cannot erase data that we are legally required to retain for regulatory purposes, and we cannot provide portability of data held in formats that are integral to platform security. We will always explain the reason if we are unable to fulfil a request in full.

Parents and guardians who believe that a minor in their care has accessed or registered on the slo12 platform are urged to contact us immediately at support at slo12.vu. We take such reports seriously and will act on them without delay. slo12 recommends that parents and guardians use device-level parental control software to prevent access to gambling websites by those under the legal age.

The slo12 platform may contain references to or integrations with third-party services such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket). While we take care to work with reputable partners, slo12 is not responsible for the privacy practices of any third-party service.

Where your interaction with a third-party service involves the collection of your personal data by that third party — for example, when a payment processor collects transaction details to process your withdrawal — that processing is governed by the third party's own privacy policy. We encourage you to review the privacy policies of any third-party service you interact with through or in connection with the slo12 platform.

slo12 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, if we begin processing data for a new purpose, share data with a new category of third party, or extend our retention periods — we will provide advance notice to registered players via the contact details on file before the changes take effect.

Non-material clarifications or corrections may be made without specific individual notice. The updated Policy will always display the "Last updated" date at the top of this page and within the hero section above. We encourage you to review this Policy periodically to stay informed about how slo12 handles your data.

Continued use of the platform after the effective date of any revision constitutes your acknowledgment of the updated Policy. If you do not agree with a material change, you should cease using the platform and contact us to close your account before the changes take effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way slo12 handles your personal data, please contact our dedicated privacy support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

If you believe that slo12 has not handled your personal data in accordance with this Policy or applicable data protection law, you have the right to raise a formal complaint. We ask that you first contact us directly so that we have the opportunity to address your concern. We take all complaints seriously and will investigate and respond within the timeframes stated above.

slo12 is committed to working with you in good faith to resolve any privacy concern. Our support team will acknowledge your complaint, assign a reference number, and keep you informed of the progress of any investigation until a resolution is reached.