slo12 Terms & Conditions
— Know Your Rights Before You Play

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

• "slo12", "we", "us", "our" refers to the operator of the slo12 platform accessible at slo12.vu and all associated subdomains and mobile applications.
• "Platform" means the slo12 website, mobile site, apps, and all services, games, features, and content made available through them.
• "Player", "you", "your" refers to any individual who registers or accesses an account on the Platform.
• "Account" means the registered personal account through which a Player accesses the Platform, places bets, and manages funds.
• "Balance" means the total of real-money funds and any eligible bonus funds held in a Player's Account at any given time.
• "Bet" or "Wager" means any stake placed by a Player on any game, event, or market available on the Platform.
• "Bonus Funds" means credits granted by slo12 under any promotional offer, subject to wagering requirements and specific bonus terms.
• "Bangladesh Standard Time (BST)" means UTC+6, the time zone applicable to all deadlines and timestamps referenced in these Terms.
• "Applicable Law" means all laws, regulations, and regulatory guidance in force from time to time that are relevant to the operation of and participation in online betting services.

References to the singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation. Where any provision of these Terms conflicts with any specific game rules or promotion terms published on the Platform, the specific rules or promotion terms shall prevail in respect of that game or promotion only.

To register a slo12 Account, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis:

• You are at least 21 years of age.
• You are a resident of or are physically located in a jurisdiction where online betting is not prohibited by Applicable Law.
• You are not currently subject to a self-exclusion order on any gambling platform.
• You are registering on your own behalf and not as an agent, trustee, or representative of any other person.
• You have not previously had a slo12 Account closed for misconduct or breach of these Terms.
• You are not an employee, director, officer, or close family member of an employee of slo12 or any affiliated company.

During registration, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid Bangladeshi mobile phone number. slo12 may, at any time and at its sole discretion, request supporting documentation — including a national identity card (NID), passport, or utility bill — to verify the information provided. Failure to provide satisfactory verification documents within a reasonable timeframe may result in Account suspension and withdrawal restrictions.

slo12 reserves the right to decline any registration application without being required to provide reasons. Registration does not create a contractual obligation on slo12 to provide any specific game, service, odds, or promotional offer at any time.

Each Player is responsible for maintaining the security and confidentiality of their Account login credentials, including their username and password. You must not disclose your login details to any third party. slo12 strongly recommends using a unique, complex password that is not used on any other service.

You are responsible for all activity that occurs under your Account, regardless of whether that activity was authorised by you. If you suspect that your Account has been accessed without your authorisation, you must notify slo12 immediately by contacting support at slo12.vu. slo12 will investigate such reports and may temporarily suspend the Account pending the outcome of that investigation.

Players may hold only one Account on the Platform. Where slo12 discovers that a Player holds multiple Accounts — whether under the same identity or different identities — slo12 reserves the right to merge, suspend, or permanently close those Accounts, forfeit any Bonus Funds held across those Accounts, and retain real-money winnings generated through abuse of the single-account policy pending investigation.

slo12 may, at its absolute discretion, suspend or close an Account, withhold funds pending investigation, or permanently ban a Player from the Platform where there are reasonable grounds to believe that the Account has been used fraudulently, the Player has breached these Terms, or continued operation of the Account poses a risk to the integrity of the Platform or its other players.

slo12 supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳500. Maximum transaction limits may apply and are displayed within the cashier section of your Account at the time of each transaction.

Deposits are credited to your Account Balance in real time under normal operating conditions. slo12 does not charge a transaction fee for standard deposits or withdrawals. However, your payment provider may apply their own fees, for which slo12 accepts no responsibility.

Withdrawal processing: Withdrawal requests are processed within a standard timeframe of five (5) minutes to twenty-four (24) hours depending on the payment method and the outcome of any verification checks required under our anti-money-laundering obligations. slo12 does not guarantee any specific processing time and shall not be liable for delays caused by third-party payment providers or banking systems.

All withdrawals must be made to the same payment method used for the corresponding deposit wherever technically possible. slo12 reserves the right to request additional verification before processing any withdrawal, including but not limited to proof of identity, proof of payment method ownership, and source-of-funds documentation where the amount or pattern of deposits triggers internal risk thresholds.

• Funds deposited into your Account may only be used for placing bets and playing games on the Platform.
• slo12 does not permit the use of the Platform as a money transfer or currency exchange service.
• Depositing funds and then withdrawing them without placing any qualifying bets may be treated as a breach of these Terms and may result in the withholding of any associated bonus credits.
• In the event of a technical error resulting in an incorrect credit to your Account, slo12 reserves the right to reverse that credit at any time, including after it has been wagered, if the error is identified and verified.

All bets placed on the slo12 Platform are subject to the specific rules of the relevant game, event, or market, as published within the Platform. In the event of any conflict between these Terms and the specific game or market rules, the specific rules shall prevail. Players are encouraged to read all applicable rules before placing a bet.

Sports betting: All sports betting markets on slo12, including cricket, football, kabaddi, and other sports, are subject to the rules published in the sportsbook section of the Platform. Bets are accepted at the odds displayed at the time the bet is confirmed. slo12 reserves the right to limit stakes, refuse bets, or void markets at its discretion, including where odds have been published in error or where the integrity of a match or event is in question.

Live in-play betting: In-play odds change continuously and in real time. A bet is only accepted once slo12 has confirmed it with a unique bet reference number. If a bet is placed but not confirmed — for example due to a network interruption or odds change — the bet is not valid and the stake will be returned to the player's Balance.

Casino and slot games: All casino and slot game outcomes on slo12 are determined by certified random number generators (RNGs) provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. slo12 does not manipulate game outcomes. Published Return to Player (RTP) percentages are accurate averages over large statistical sample sizes and do not guarantee individual session outcomes.

The maximum payout on any single bet or combination of bets is subject to limits set by slo12 and displayed within the relevant market or game. These limits may change without prior notice. Winnings exceeding the published maximum payout cap will be adjusted to the maximum payout amount.

slo12 offers various bonuses, promotions, free spins, cashback offers, and loyalty rewards to eligible Players from time to time. Each promotional offer is governed by specific terms published alongside the promotion, including wagering requirements, eligible games, minimum deposit thresholds, maximum bonus amounts, and expiry dates. Players must read and accept the specific promotion terms before claiming any offer.

Wagering requirements: Bonus Funds credited to a Player's Account must be wagered a specified number of times before they become eligible for withdrawal. Until the wagering requirement is met, Bonus Funds are ring-fenced and cannot be withdrawn. The wagering requirement and eligible games for each promotion are stated in the promotion-specific terms. Not all games contribute equally to wagering requirements — specific contribution percentages are published with each offer.

Welcome bonuses: Welcome bonuses are available to new Players on their first qualifying deposit. A Player is entitled to claim a welcome bonus only once. Attempts to claim a welcome bonus multiple times — for example by opening additional accounts — constitute bonus abuse and will result in account closure and forfeiture of funds.

• Bonuses may only be used on the Platform and cannot be transferred, assigned, or exchanged for cash except in accordance with applicable wagering terms.
• slo12 reserves the right to withdraw, modify, or cancel any promotional offer at any time and without prior notice.
• Where slo12 determines that a bonus has been claimed in breach of the promotion terms, slo12 reserves the right to reclaim the bonus amount from the Player's Balance, including from any winnings generated using those Bonus Funds.
• Players in certain jurisdictions may not be eligible for specific promotions. Eligibility is determined at slo12's sole discretion.

slo12 is committed to providing a safe and responsible gaming environment. Gambling is intended to be a form of entertainment and should never be treated as a means of generating income. slo12 strongly encourages all Players to set personal limits on their gambling activity and to make use of the responsible gaming tools available within their Account settings.

The following tools are available to all registered Players on slo12:

• Deposit limits: Set daily, weekly, or monthly limits on the total amount you can deposit.
• Session time limits: Restrict the total time you spend on the Platform per session or per day.
• Cooling-off period: Take a temporary break from the Platform for a period of your choosing.
• Self-exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed promptly and cannot be reversed during the chosen exclusion period.

slo12 operates a strict 21+ policy. If you believe a person under the age of 21 has accessed your Account, or if you are concerned about your own or another person's gambling behaviour, please contact our support team immediately at support at slo12.vu. For more detailed guidance, please visit the Responsible Gaming page on this site.

The following conduct is strictly prohibited on the slo12 Platform. Engaging in any prohibited conduct will result in immediate Account suspension, permanent closure, forfeiture of Balances, and where appropriate, referral to relevant law enforcement authorities:

• Registering more than one Account or registering on behalf of another person without their knowledge.
• Providing false, misleading, or inaccurate personal information during registration or verification.
• Using automated software, bots, scripts, or any other form of artificial assistance to place bets or interact with games.
• Exploiting software errors, glitches, or misquoted odds for financial gain.
• Colluding with other Players in any game, including poker or live table games, to gain an unfair advantage.
• Engaging in or facilitating money laundering, terrorist financing, or any other financial crime through the Platform.
• Using the Platform from a jurisdiction where online betting is explicitly prohibited by law, where such prohibition has been communicated to the Player.
• Attempting to circumvent any security measure, IP restriction, or verification procedure implemented by slo12.
• Transferring funds between Accounts or facilitating third-party deposits or withdrawals.
• Making chargebacks, payment reversals, or disputed transactions on deposits that have been wagered.

All content on the slo12 Platform — including but not limited to text, graphics, logos, interface designs, game assets, software code, audiovisual material, and trademarks — is the exclusive property of slo12 or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit Players to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from slo12.
• Reverse-engineer, decompile, or attempt to extract the source code of any software used on the Platform.
• Use the slo12 brand name, logo, or trademarks in any commercial context without written authorisation.
• Frame or mirror any portion of the Platform on another website or application.

Any unauthorised use of Platform content or intellectual property will constitute an infringement and slo12 reserves all rights to seek appropriate legal remedies.

slo12 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein.

slo12 collects personal data for the purposes of account management, payment processing, identity verification, fraud prevention, responsible gaming compliance, and customer support. slo12 does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification services, and regulatory authorities where required by law.

Players have the right to request access to, correction of, and in certain circumstances deletion of their personal data by contacting slo12 at support at slo12.vu. Please refer to the Privacy Policy for the full details of your data rights and how slo12 handles data subject requests.

To the fullest extent permitted by Applicable Law, slo12 shall not be liable to any Player for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with the use of, or inability to use, the Platform. This limitation applies regardless of whether the claim is based in contract, tort, negligence, strict liability, or any other legal theory, and even if slo12 has been advised of the possibility of such damages.

Without limiting the foregoing, slo12 accepts no liability for:

• Loss of profits, revenue, or anticipated winnings.
• Loss of data or corruption of data.
• Interruption or unavailability of the Platform due to technical issues, maintenance, or circumstances beyond slo12's reasonable control, including but not limited to internet service provider failures, power outages, or force majeure events.
• Errors or delays in third-party payment processing.
• Any action taken by slo12 in good faith in response to a suspected breach of these Terms.

slo12's total aggregate liability to any Player for any cause of action arising out of or relating to these Terms or the use of the Platform shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by slo12's negligence, fraud, or any other matter that cannot be excluded by law.

slo12 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, slo12 will endeavour to provide reasonable notice to registered Players via the email address or mobile number on file. Non-material changes may be made without specific notice and will take effect upon publication.

Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and contact support to close your Account and withdraw any available Balance.

Account closure by the Player: Players may request the closure of their Account at any time by contacting support at slo12.vu. Upon closure, any remaining real-money Balance (net of any applicable Bonus Funds that have not met wagering requirements) will be returned to the Player via their registered payment method, subject to the completion of any outstanding verification procedures.

Account closure by slo12: slo12 may close or suspend any Account at any time, with or without notice, where it has reasonable grounds to do so, including for breach of these Terms, suspected fraud, regulatory compliance requirements, or commercial reasons. In cases of closure for cause, slo12 reserves the right to withhold any Balance pending investigation.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. slo12 operates as an international online betting platform and does not make representations about the legality of its services in any specific jurisdiction. It is the Player's responsibility to ensure that their use of the Platform complies with the laws of their jurisdiction.

Dispute resolution: In the event of any dispute between a Player and slo12, the Player should first contact the slo12 customer support team at support at slo12.vu and allow a reasonable period for the matter to be investigated and resolved informally. slo12 aims to respond to all formal complaints within five (5) Bangladesh Standard Time business days.

If a dispute cannot be resolved through the informal process, both parties agree to attempt to resolve it through good-faith negotiation before initiating any formal legal proceedings. slo12 will not be bound by any decision of a third-party dispute resolution body unless it has expressly agreed in writing to be so bound in relation to that specific dispute.

If you have any questions, concerns, or complaints about these Terms & Conditions or any aspect of the slo12 Platform, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, every day of the year.

Email: support at slo12.vu (plain text — not a clickable link)

Response time: We aim to respond to all enquiries within 24 hours Bangladesh Standard Time. Complex or formal complaints may require up to five (5) BST business days for a full written response.

When contacting support regarding a specific Account issue or transaction dispute, please include your registered mobile number and a brief description of the issue to allow our team to locate your Account and respond efficiently. Do not include your full password or PIN in any communication — slo12 staff will never ask for your password.